Refund policy

Return and Refund Policy
Effective Date: 04-01-2025

Thank you for shopping with PreVape. We are committed to providing high-quality nicotine vape products and a seamless shopping experience. Please read our Return and Refund Policy carefully before making a purchase.

 

No Returns or Exchanges
Due to the nature of our products and for health and safety reasons, all sales are final. We do not accept returns or exchanges under any circumstances, including:

  • Change of mind

  • Incorrect item(s) ordered

  • Dissatisfaction with product(s)

  • Product incompatibility

Please review your order carefully before completing your purchase.

 

No Refunds
We do not offer refunds on any purchases. This includes, but is not limited to:

  • Opened or used products

  • Sealed products

  • Delivery delays caused by carrier issues

  • Customer error during checkout

 

Damaged or Incorrect Orders
While we do not offer refunds, we will work with you in the rare event that:

  • Your item arrives damaged

  • You receive an incorrect item

Please contact us within 48 hours of delivery at [insert support email] with the following:

  • Your order number

  • A detailed description of the issue

  • Clear photo(s) of the item(s) and packaging

We reserve the right to verify and assess any claim on a case-by-case basis. If approved, we may issue a replacement at our discretion.

 

Shipping and Age Verification
All customers must be 21 years of age to purchase from PreVape. We reserve the right to refuse service or cancel orders that fail age verification checks. Shipping fees are non-refundable.

 

Contact Us
If you have any questions about this policy, please reach out to our support team at:
support@prevapors.com