Effective Date: January 4, 2025
Thank you for shopping with PreVapors. We are committed to providing high-quality products and a seamless shopping experience.
Because of the nature of our products and for health, safety, and regulatory reasons, we maintain a strict all-sales-final policy. Please review this policy carefully before placing your order.
All purchases made through PreVapors are final.
We do not accept returns or exchanges, including for:
Change of mind
Incorrect product or flavor selected
Products that are incompatible with your preferences or device
Dissatisfaction with a product
Products that have been opened or used
Products that remain sealed
Please carefully review your product selection, shipping information, and order details before completing your purchase.
PreVapors does not provide refunds for purchases once an order has been processed.
This includes, but is not limited to:
Opened or used products
Sealed products
Customer errors during checkout
Incorrect product selection
Change-of-mind requests
Delivery delays caused by shipping carriers
Failure to be available to receive a delivery
Shipping charges are non-refundable.
Although we do not accept standard returns or provide refunds, we understand that issues can occasionally occur during fulfillment or shipping.
If your order:
Arrives damaged, or
Contains an incorrect product,
please contact us within 48 hours of delivery.
To help us investigate your claim, please provide:
Your order number
A description of the issue
Clear photographs of the product
Clear photographs of the packaging and shipping box
Any other information requested by our support team
Please email your claim to:
We will review each claim individually. If your claim is approved, PreVapors may provide a replacement product at our discretion.
Submitting a claim does not guarantee a replacement, refund, or other form of compensation.
Damage or incorrect-order claims must be reported within 48 hours of delivery.
Claims submitted after this period may not be eligible for review or replacement.
PreVapors is not responsible for delays caused by shipping carriers, weather, incorrect addresses provided by customers, carrier disruptions, or other circumstances outside our reasonable control.
If tracking information indicates that an order has been delivered, customers should first check with household members, neighbors, building management, or the applicable carrier.
If you believe your package has been lost or delivered incorrectly, please contact us as soon as possible so we can assist you in investigating the shipment.
PreVapors products are intended only for customers who meet the applicable legal age requirements.
Customers must be 21 years of age or older to purchase from PreVapors.
We reserve the right to request age verification and to cancel or refuse an order if the required age cannot be verified.
Once an order has been submitted and processed, we may not be able to cancel or modify it.
If you need to request a cancellation or correction, contact us immediately at:
We will make reasonable efforts to accommodate requests before an order is processed, but cancellation is not guaranteed.
Customers are responsible for providing accurate shipping and billing information at checkout.
PreVapors is not responsible for orders that cannot be delivered because of an incorrect or incomplete address provided by the customer.
Additional shipping charges may apply if an order needs to be reshipped.
If you have questions regarding this Return & Refund Policy or need to report a damaged or incorrect order, please contact us:
PreVapors
Email: support@prevapors.com
Please include your order number in all support requests so we can assist you as quickly as possible.
PreVapors reserves the right to modify or update this Return & Refund Policy at any time.
Any changes will be posted on this page, and the updated effective date will be displayed at the top of the policy.
All sales are final. Please review your order carefully before completing your purchase.
